Privacy Policy i8live

1 Information We Collect

When you use the i8live platform, we collect various types of information to ensure a smooth and secure service experience. This information is divided into three main categories:

• Account Registration Information: Full name, date of birth, identity card number (MyKad), mobile phone number, email address and the username you choose when registering.
• Financial Information: Details of the payment methods you use, such as your e-wallet account number, bank name for FPX transactions, and crypto wallet addresses for USDT, BTC and ETH. We do not store your full credit card number or bank account password.
• Technical Information: Your device's IP address, web browser type, operating system, login session data, general geographic location based on IP, and platform usage patterns such as games played and active hours.

2 How We Use Your Information

The information collected is used solely for the stated purposes and will not be used beyond the agreed scope. These purposes are:

• Verifying your identity during registration and the login process to protect your account from unauthorised access.
• Processing deposits and withdrawals accurately and promptly within 5 to 30 minutes.
• Complying with international legal requirements relating to anti-money laundering (AML) and know your customer (KYC).
• Delivering promotions, welcome bonuses and special offers relevant to your account via email or in-platform notifications.
• Identifying any suspicious activity or fraud that could compromise the security of your account and funds.
• Improving our services, user interface and gameplay experience based on overall usage patterns.

3 Sharing Information With Third Parties

i8live does not sell, transfer or disclose your personal information to third parties for marketing or commercial purposes. However, in certain situations, we may need to share information within a limited scope:

• Technical Service Providers: Partners who provide server infrastructure, payment processing and security verification systems. They are bound by strict confidentiality agreements.
• Regulatory and Enforcement Bodies: When required by law or a valid court order, we are obligated to comply with requests from the relevant authorities.
• Licensed Game Providers: Limited game session information is shared with licensed game providers to allow games to function correctly, such as credit verification and game history records.

4 Data Storage and Security

Your personal information is stored on servers protected with a high level of security, using data encryption during transfer and at rest. The security measures we apply include:

• SSL/TLS protocols for all data communication between your browser and our servers.
• Strict access controls — only authorised personnel can access user data.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Real-time threat detection and intrusion prevention systems.

While we take all reasonable precautions, no digital system can be guaranteed 100% risk-free. You are advised to use a strong password and not share your i8live account login details with anyone.

5 Cookies and Tracking Technologies

The i8live website uses cookies and similar tracking technologies to improve the user experience. These cookies serve to:

• Session Cookies: Maintain your login status during an active session so you do not need to log in again each time you navigate to a different page.
• Preference Cookies: Save your language settings, betting denominations and display preferences that you have selected.
• Analytics Cookies: Collect anonymous statistical data about how users interact with the platform for the purpose of service improvement.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some functions of the i8live platform.

6 Record Retention Period

i8live retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. Financial transaction records are kept in accordance with international compliance requirements, while inactive account information is reviewed periodically. When data is no longer needed, it will be deleted or anonymised in a secure manner.

7 Children and Underage Users

The i8live platform is strictly for users aged 21 and above only. We do not knowingly collect personal information from individuals below that age. If we find that information belonging to a user under the age of 21 has been collected, the account in question will be suspended and the information will be deleted within a reasonable time.

If you believe that an individual under the age of 21 has registered on our platform, please contact our support team immediately via live chat or email at [email protected].

8 Changes to This Privacy Policy

i8live reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or service operations. Any changes made will take effect as soon as they are published on this website.

You are advised to revisit this page from time to time to ensure you are always aware of the latest information regarding how we handle your personal data. Continued use of the i8live platform after any amendment is published will be considered as your acceptance of the updated version of the Privacy Policy.